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7.Who's eligible for a CMLP rebate?


Project Eligibility

Rebates are available to homeowners and renters for air-source heat pump installations in new or existing homes that meet the following eligibility requirements:

  1. Use the installed air-source heat pump (ASHP) for heating consistently throughout the winter.
  2. Work with an installer that has received manufacturer training for the products they plan to install in your home.
  3. Install ASHPs from the list of eligible equipment. CMLP uses the Massachusetts Clean Energy Center’s list of rebate-eligible residential air source heat pumps as our Qualifying Equipment List.
  4. Has had a home energy audit completed within the last four years or have one scheduled within six months of project completion. New homes and multi-family residences with more than four units do not require an energy audit. Please call Energy New England at 888-772-4242 to schedule an audit, if necessary. CMLP recommends that priority recommendations from the audit are implemented before, or in coordination with, the installation of the ASHP.

Rebate Type Eligibility

If the project meets the above eligibility requirements, system owners should next determine which rebate type they are eligible for based on the following table:


 

Income-Based Thresholds by Household Size

System Type

Rebate Type

Household Size

Annual Gross Income

Single-Head Ductless

Central or Multi-Head

Base Rebate
Available to all households meeting project requirements (see above).

N/A

N/A

$625 per system

(up to 3 systems***)

$625 per 12,000 BTU/hr****

(up to a maximum rebate of $2,500)

120% Income-Based Rebate**
Available to all households that meet project eligibility requirements and have verified that their income is below 120% of the Massachusetts state median income.

1

$68,760.00

$800 per system

(up to 3 systems***)

$800 per 12,000 BTU/hr****

(up to a maximum rebate of $3,200)

2

$89,916.00

3

$111,074.00

4

$132,230.00

80% Income-Based Rebate**
Available to all households that meet project eligibility requirements and have verified that their income is below 80% of the Massachusetts state median income.

1

$45,840.00

$1,500 per system

(up to 3 systems***)

$1,500 per 12,000 BTU/hr****

(up to a maximum rebate of $6,000)

2

$59,944.00

3

$74,049.33

4

$88,153.33


**To receive an income-based rebate, the customer must complete one of the accepted income verification methods. Please see the "How Do I Qualify for an Income-Based Rebate?" question below for more information about income-based rebates and income verification.

*** Residences may install more than three single-head ductless systems, though the rebate will only support the first three installed. Rebates for central or multi-head systems are limited to 48,000 BTU/hr of heating capacity (maximum heating capacity at 5°F). Residences may install systems with greater capacity, though the rebate will only support the first 48,000 BTU/hr of heating capacity installed.

****For the purposes of determining rebate levels for central or multi-head systems, CMLP uses the system’s maximum heating capacity (BTU/hr) at 5°F.

8.How do I apply for the rebate?


Step 1: Find an Installer

First select an ASHP installer, who can help you with your rebate application. CMLP recommends that residents:

  • Review the material at “How can I learn about the best air-source heat pump options for my home?” and  “What questions should I ask potential installers?” questions listed above.
  • Solicit proposals from at least three installers.
  • Check references from prior installations.

Prior to deciding to move forward with a system, residents who may meet income criteria should determine if they are eligible for the Income-Based Rebate, as described under the "Who’s Eligible for a Rebate?" question above. For example, a household of four with annual income of $130,775 or less may qualify. If eligible, complete one of the three income verification methods described in "How do I qualify for a Income-Based Rebate" question below.

Step 2: Select Eligible Equipment

  • Work with your installer to select eligible equipment. CMLP uses the Massachusetts Clean Energy Center’s list of rebate-eligible residential air source heat pumps as our Qualifying Equipment List. Use the Qualifying Equipment List link on MassCEC's page for the most updated list. 

Step 3: Apply for a Rebate

Once you select an installer and are ready to move forward with the project:

Within 90 days of installation invoice date, residents, with assistance from their installer, should complete and email the following documents to Energy New England, CMLP’s rebate processor, at solutions@ene.org or postal mail to Concord Rebates c/o Energy New England, 100 Foxborough Blvd #110, Foxboro, MA 02035.

  • The rebate application
    • Date of completed or scheduled home energy audit must be noted on rebate application. Audits performed through CMLP’s home energy audit program, Concord's Green Your Heat Program, the MassSave program or other audit providers are all accepted. 
      • If you believe that you have had an audit in the last four years through CMLP, but do not know the date, contact Energy New England, CMLP’s audit provider, at 1-888-772-4242 for assistance.  
      • If you believe that you have had an audit in 2015 or 2016 through Concord's Green Your Heat program, but do not know the date, contact CMLP’s Energy Specialist Pamela Cady at pcady@concordma.gov or 978-318-3149 for assistance. 
      • For the date of a MassSave audit, call 800-632-8300. 
      • To schedule a home energy audit, call Energy New England, CMLP’s audit provider, at 1-888-772-4242.
  • A copy of a recent electric bill.
  • A copy of the paid invoice, showing model numbers, total costs, and invoice date.
  • If applicable, complete income-verification. Eligibility thresholds and income verification methods can be found under “How do I qualify for an income-based rebate?” question below.
  • A letter or certificate from the manufacturer verifying that the individual doing the installation has successfully completed at least 4 hours of manufacturer training within the last 5 years for the products installed in your home. CMLP highly recommends that the installer submits this documentation to you with their proposal, regardless of whether you apply for a rebate.
  • Photographs of the manufacturer labels showing the equipment serial and model numbers on the installed outdoor and indoor units.
  • For Projects designed to supply 100% of the building’s heat with no supplemental heat source, a copy of the summary report for the Manual J (residential) heat load calculation, at the 99% dry bulb heating design temperature for the most relevant ACCA location. Heating set temperatures must be between 68 and 72 degrees Fahrenheit.

The Town of Concord assumes no liability for any equipment, installation or damages, and may inspect equipment to verify the above information at any time up to 1 year after receiving the rebate application.

9.How do I qualify for an income-based rebate?

In the interest of increasing access to air-source heat pumps for all residents of Concord, CMLP offers additional incentives for households with income below eighty percent (80%) and one-hundred-twenty percent (120%) of the state median income. Eligibility thresholds are determined based on household size. Eligibility for the income-based rebate is based on the income of the System Owner’s household.

Eligibility is based on total household income (Tax Return Form 1040 line 22), as determined by the system owner and household members’ federal income tax filings for the most recent year available. For rental properties, if the tenant is contracting directly with the installer for the installation of the project, the tenant would be the system owner. Each system owner is only eligible to receive the income-based rebate at one residence.


Income-Based Rebate Adder Thresholds by Household Size

Household Size

80% of State Median Income

120% of State Median Income

1

$45,840.00

$68,760.00

2

$59,944.00

$89,916.00

3

$74,049.33

$111,074.00

4

$88,153.33

$132,230.00

5

$102,257.33

$153,386.00

6

$116,362.67

$174,544.00

7

$119,006.67

$178,510.00

8

$121,652.00

$182,478.00

9

$124,296.00

$186,444.00

10

$126,941.33

$190,412.00


To receive the Income-Based Rebate, the system owner must complete one of the following three income verification methods:

  1. Electric Bill: When submitting the application documents, provide CMLP with a copy of an electric bill from within the last six (6) months showing a Residential Assistance Credit.
  2. Fuel Assistance Letter: When submitting the application documents, provide CMLP with a copy of a fuel assistance letter of acceptance from the past twelve (12) months showing the date, system owner’s name, and project site address.
  3. Income Verification: Prior to submitting application documents, request income verification from CMLP by mailing the income-based rebate application form and the first page of the most recent federal IRS tax return form 1040 showing line 22 for each adult filing (single, married filing jointly, married filing separately, and/or head of household) within the household to Attn: Pamela Cady at CMLP, P.O. Box 1029, Concord, MA 01742 or by hand delivery to CMLP’s Operations Center at 1175 Elm St, Concord. All tax information provided to CMLP will be shredded upon completion of income verification.

You will be notified by email or postal mail once your eligibility for an income-based rebate has been determined. Include this proof of income verification with your application documents.

10.Does CMLP offer a rebate for the installation of geothermal (ground source or geo-exchange) heat pumps?

We hope to add a rebate for the installation of geothermal heat pumps soon. Please check back frequently.

11.Who can I contact if I have more questions about CMLP's air-source heat pump rebate program?

Contact Pamela Cady, CMLP’s Energy Specialist, at pcady@concordma.gov or 978-318-3149.