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Using the Helpdesk ticket form: available at http://tt.itguardian.com/machform/view.php?id=6 or by clicking on the green IT shield in the desktop tool bar--usually in the righthand corner of your desktop screen.
By email: firstname.lastname@example.org
By phone: x3333 from a Town of Concord phone, or 603-889-2210
Using the web ticket form is preferred, as it captures more information about you and your system and will get your ticket to the proper technical resource faster. Even if your pc is down, you can still use the ticket form from someone else's pc--there is a field to indicate when it is being entered on someone else's behalf.
When entering a ticket, please be sure to enter specifics about the issue, including items like your full name, the pc's name, the symptoms of the problem, when best to reach you, and what application (is relevant) is experiencing the issue.
Non-emergency response time is up to 8 hours. If you have not received a reply to your helpdesk ticket within 8 hours, please call the Helpdesk directly to inquire about the status of your ticket.
Laptops are stored at the Light Plant and will need to picked up and returned to the Light Plant.