Step 1: Find an Installer
First select an ASHP installer, who can help you with your rebate application. CMLP recommends that residents:
- Review the material at “How can I learn about the best air-source heat pump options for my home?” and “What questions should I ask potential installers?” questions listed above.
- Solicit proposals from at least three installers.
- Check references from prior installations.
Prior to deciding to move forward with a system, residents who may meet income criteria should determine if they are eligible for the Income-Based Rebate Adder, as described under Who’s Eligible for a Rebate question above. For example, a household of four with annual income of $130,775 or less may qualify. If eligible, complete one of the three income verification methods described in "How do I qualify for a Income-Based Rebate" question below.
Step 2: Select Eligible Equipment
- Work with your installer to select eligible equipment. CMLP uses the Massachusetts Clean Energy Center’s list of rebate-eligible residential air source heat pumps as our Qualifying Equipment List. Use the Qualifying Equipment List link on MassCEC's page for the most updated list.
Step 3: Apply for a Rebate
Once you select an installer and are ready to move forward with the project:
Within 90 days of installation invoice date, residents, with assistance from their installer, should complete and email the following documents to Energy New England, CMLP’s rebate processor, at solutions@ene.org or postal mail to Concord Rebates c/o Energy New England, 100 Foxborough Blvd #110, Foxboro, MA 02035.
- The rebate application
- Date of completed or scheduled home energy audit must be noted on rebate application. Audits performed through CMLP’s home energy audit program, the 2015-2016 Green Your Heat Program, the MassSave program or other audit providers are all accepted.
- If you believe that you have had an audit in the last four years through CMLP, but do not know the date, contact Energy New England, CMLP’s audit provider, at 1-888-772-4242 for assistance.
- If you believe that you have had an audit in 2015 or 2016 through the Green Your Heat program, but do not know the date, contact CMLP’s Energy Specialist Pamela Cady at pcady@concordma.gov or 978-318-3149 for assistance.
- For the date of a MassSave audit, call 800-632-8300.
- To schedule a home energy audit, call Energy New England, CMLP’s audit provider, at 1-888-772-4242.
- A copy of a recent electric bill.
- A copy of the paid invoice, showing model numbers, total costs, and invoice date.
- If applicable, complete income-verification. Eligibility thresholds and income verification methods can be found under “How do I qualify for an income-based rebate?” question below.
- A letter or certificate from the manufacturer verifying that the individual doing the installation has successfully completed at least four (4) hours of manufacturer training within the last five (5) years for the products installed in your home. CMLP highly recommends that the installer submits this documentation to you with their proposal, regardless of whether you apply for a rebate.
- Photographs of the manufacturer labels showing the equipment serial and model numbers on the installed outdoor and indoor units.
- For Projects designed to supply 100% of the building’s heat with no supplemental heat source, a copy of the summary report for the Manual J (residential) heat load calculation, at the 99% dry bulb heating design temperature for the most relevant ACCA location. Heating set temperatures must be between 68 and 72 degrees Fahrenheit.
The Town of Concord assumes no liability for any equipment, installation or damages, and may inspect equipment to verify the above information at any time up to 1 year after receiving the rebate application.